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Email Support

Send us an email and we'll get back to you within one business day. Sage and Sovereign get priority.

support@guildfire.app

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Book a 30-minute call with our team. Great for onboarding, migration help, or feature walkthroughs.

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Migrating from another POS?

Switching from BinderPOS, Crystal Commerce, or TCGPlayer? We'll help you move your inventory, customers, and transaction history — free migration support included with every plan.

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System status: All systems operational

Common questions

How do I connect my barcode scanner?: Any USB or Bluetooth HID barcode scanner works out of the box. Just plug it in and start scanning -- no driver installation needed.
How do I set up Stripe Terminal?: Go to Dashboard > Settings > Payment, enter your Stripe keys, then register your S710 reader. The setup wizard walks you through every step.
Can I use Guildfire on a tablet?: Yes. Guildfire is optimized for Samsung Galaxy Tab and iPad. Register Mode provides a full-screen touch-first POS experience.
How do I import my existing inventory?: Go to Dashboard > Inventory > Import. We support CSV files from TCGPlayer, Moxfield, BinderPOS, and Crystal Commerce. Contact us for free migration help.
What happens to my data if I cancel?: Your data stays available for export for 30 days after cancellation. After that, it is permanently deleted. We never hold your data hostage.